Skip to main content

Issue while attempting to add Gmail to your non-Gmail Google Account

Of late, many users have reported receiving the "We are sorry, but you do not have access to Gmail. Please contact your Organization Administrator for access." message while attempting to add Gmail to their non-Gmail Google accounts which are also not Google Workspace accounts. 

Normally, users would need to follow the steps mentioned in the "Adding Gmail" help article: https://support.google.com/accounts/answer/72198?hl=en, but the current complaint is that, after being signed into their non-Gmail account and clicking on the 9-dot Google apps launcher icon and then, the Gmail icon, they receive the following message.




Apparently, something is not working as intended and after looking at the URL, we can spot a redirection to the https://admin.google.com/a/cpanel/... URL. 

The cPanel feature and why it is essential to activate for Gmail in Google Workspace domains is explained in this help article: https://support.google.com/a/answer/54717?hl=en. As seen, the check fails for that specific domain in the non-Gmail address (hotmail.com in this case) and the error message is shown.

The fix (until Google resolves this), for this issue is to simply change the URL in the address bar to https://accounts.google.com/addmailservice. Once done, we get taken to the "Add Gmail to your Google Account" page prefilled with the current non-Gmail Google account address and the phone number if previously listed on the account.



Thereafter, it is a simple process of following the prompt to add the new Gmail address to your non-Gmail Google account. 

Comments

  1. Somnath12 November 2021 at 21:06

    I received a comment, "Hi sir .. *******70@gmail.com my Gmail account i lost my phone i forgot my Gmail password and back up code i have my phone number link to Gmail account but i don't have to recovery Gmail plz help me". SInce it contained personal information, I could not post it here, but I shall respond to it none the less.

    You can try using your common passwords or check where your passwords are saved in one of your desktop or browsers. As for the 2SV backup codes, you were supposed to keep it safe and separate from both your account and your device.

    The way Google Account recovery works these days, if you do not have what the system asks to verify your identity with, your account may remain irretrievable.

    ReplyDelete
  2. Somnath20 November 2021 at 18:53

    If you are commenting here, please do not include your email addresses. It is considered a personal information and I can't, out of concern for the hassles it otherwise brings in, publish a comment with an email address in it.

    ReplyDelete
  3. Anonymous4 December 2021 at 22:12

    help

    ReplyDelete
    Replies
    1. Somnath5 December 2021 at 06:38

      You can post about your issue here, and I can suggest you the answer. But while describing, please do not include any personal information.

      Delete
    2. Unknown30 December 2021 at 04:51


      I hope you don't help me

      Delete
    3. Somnath30 December 2021 at 05:45

      Then why would you even post here?

      Delete

Post a Comment

Please do not post spam or promote your own site(s). All comments are moderated and such comments will not be published.

Also, please keep your comment relevant to the topic of the article.

Finally, please do not post any of your personally identifiable information such as phone number, email address or other important details as this is an open platform.

Popular posts

Gmail 101

Wendy Durham (CWD in her A Gmail Miscellany blog and wdurham in the Gmail Help Forum ) was a Product Expert and a prolific contributor when it came to explaining the intricacies of Gmail and Google accounts. Due to changes to Gmail and Google Accounts over the recent years, some of her well-known blog articles are no longer applicable. The three most used articles have been updated here to be consistent with the current version of Gmail and in some cases, Google Account. This will keep them useful going forward as a tribute to her dedication to user education. The current version of the article is updated based on the changes introduced in the Gmail UI as of January 2022, following the announcement here .  All your Gmail basics in one place! A primer for new users of Gmail, which explains how to find your way around Google's innovative email service and to perform the basic email tasks of reading messages, sending messages and organizing your mail using Gmail's web interface
5 comments
Read more

Revisiting Canned Responses (Templates) in Gmail

I wrote my first blog on Canned Responses here - Exploring the Advanced Tab in Gmail Settings: About Canned Responses , noting "Believe it or not, there is no article on Canned Responses in the Gmail Help Centre. Probably because it has always been a lab feature in the past and now included under the Advanced tab under Gmail settings in the new Gmail. So, today we take a look at this very popular feature in Gmail and the different ways we can use it.". That has remained the case, so with a change of UI, there is a need to rewrite the tutorial on how we can perform the following functions for a Canned Response or as they are now known, Templates . Create a Template Insert a Template Edit or Overwrite a Template Delete a Template Thankfully, the prerequisites haven't changed. To start using Templates in Gmail, it needs to be enabled from the Advanced tab under Gmail settings. As always, be sure to click on the Save Changes button on the bottom of the page.
45 comments
Read more