The above is either the title or the gist of plentiful threads I have seen posted in both the Gmail and the Google Accounts Help Communities for the last several months and noticing how the volume of such threads has continued to increase, I feel it is time to take a deep-dive into this topic to explain certain things in great detail. For better management, we are going to divide this article into three sections. Section 1: What typically happens Section 2: Why does this happen Section 3: What are the available options for account recovery when this happens Section 1: What typically happens It typically begins when you forget the password of your Google account. So, you decide to reset the password through the Google user-verification process; which then sends a code to the mobile number listed on the account and once you put that code in and click on next, surprise, surprise, a code is sent to the same email address you are trying to recover!!! Section 2: Why does this happen
I'm a Diamond Product Expert for Gmail and Google Accounts and this blog includes articles in English, Bengali and at times Hindi on new Gmail and Google Accounts feature launches or changes, Workarounds or explanations on issues affecting the users in the Gmail and Accounts Help Communities and documenting instructions I do not find in the Help Center articles.