Wendy Durham (CWD in her A Gmail Miscellany blog and wdurham in the Gmail Help Forum ) was a Product Expert and a prolific contributor when it came to explaining the intricacies of Gmail and Google accounts. Due to changes to Gmail and Google Accounts, some of her well-known blog articles are no longer applicable. The three most used articles have been updated here to be consistent with the current version of Gmail. This will keep them useful going forward as a tribute to her dedication to user education. When folks come to Gmail for the first time, they instinctively expect it to work in exactly the same way as the other email services and email clients they have grown used to. But when Google created Gmail back in 2004, they had an opportunity to re-define email and how it worked from the ground up. So - being Google! - they did. The result is a pretty sleek and efficient email management system, with no duplicates, no folders, no separate ema...
Welcome to my blog. I am a Google Diamond Product Expert and Mentor for Gmail and Google Account and here I write articles that explain various issues related to those two products as well as tutorials on topics that are either not available in the Gmail or Google Account Help Center articles, or are not available in the language the users want them to be in.